Returns & Refunds

1. General Overview
This Return and Refund Policy governs all purchases made on web properties and digital storefronts operated by Bluekites (hereinafter referred to as "Company", "We", "Us", or "Our"). By placing an order with Bluekites, you explicitly agree to the terms outlined below. This policy is framed in strict compliance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.
2. Strict 2-Day (48-Hour) Claim Window
 * All requests for returns, replacements, or refunds must be formally registered within 48 hours (2 calendar days) of product delivery, as confirmed by our third-party logistics tracking records.
 * Any request or claim submitted after the expiration of 48 hours from the timestamp of delivery will be automatically declined without exception.
3. Mandatory Continuous Unboxing Video & Media Requirement
 * To qualify for any defect, damage, or short-shipment claim, the customer must provide a continuous, unedited, uninterrupted unboxing video along with clear high-resolution photographs.
 * The unboxing video must clearly show:
   * The unopened outer parcel with the original Bluekites shipping label and tracking ID visible.
   * The process of breaking the shipping seal and opening the package.
   * The physical condition of the inner contents and products being inspected.
 * Failure to provide unedited, continuous video evidence starting prior to opening the package will result in the immediate rejection of the claim.
4. Outer Packaging vs. Product Condition
 * Transit Wear / Outer Damage: Transit handling may occasionally cause scuffs, creases, or outer carton damage. If the outer transit packaging exhibits damage, but the underlying Bluekites product itself remains sealed, intact, undamaged, and usable, no returns, replacements, or refunds shall be issued.
 * A claim is valid only when the functional integrity or usability of the underlying product itself is compromised.
5. Liquid Products & Partial Refund Terms
 * Due to health, hygiene, and safety regulations governing personal care, healthcare, and chemical liquid formulations, liquid products are strictly non-returnable once delivered.
 * Minor Leakage: In the event of minor or partial leakage during transit where the product container remains substantially intact and usable, Bluekites will evaluate the unboxing proof and may issue a proportional partial refund or store credit corresponding strictly to the estimated liquid volume lost.
 * Full refunds or replacements for liquid products will only be considered if the bottle/container is completely shattered, crushed, or entirely drained, fully substantiated by valid unboxing media.
6. Verification and Processing Procedure
 * All submitted media files are reviewed by the Bluekites Claims & Quality Assurance Team.
 * Bluekites reserves the absolute right to accept or reject claims based on the authenticity, clarity, and timeliness of the video and image proof provided.
 * If a return is authorized by Bluekites, the item must be returned in its original condition with all manufacturer seals, safety caps, and tags intact.
7. Fraud Prevention and Governing Law
 * Submission of falsified videos, tampered products, or fraudulent chargebacks will result in immediate termination of account access and blacklisting from future purchases. Bluekites reserves the right to pursue civil or criminal proceedings under the Indian Penal Code / Bharatiya Nyaya Sanhita and the Information Technology Act, 2000.
 * Jurisdiction: This policy shall be governed by and construed in accordance with the laws of India. Any legal proceedings or disputes arising out of or in connection with Bluekites products shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered seat of the Company.